Messages marked as spam still marked against my Star Seller ranking

[#1]

I have two messages that are preventing me from keeping my Star Seller badge for March, one of which I marked as spam, and the other was a duplicate that was sent by a customer in error. 

It clearly states in all the documentation for Star Seller that messages marked as spam won't be counted against you. But in my case they are. I feel like the duplicate message is an unfair mark against me as well. I responded to the customer in the second thread that she started and provided excellent customer service. But just because I didn't respond to this random other message that was sent by accident now I'm not a Star Seller? What gives?

[TonsOfPaper · Accepted solution]

Hello @dkuca16gt1hkgrn0,

We've double-checked your Star Seller for the previous and current review period, and we can confirm that you have 100% for the Message Response rate. Please know that it may take 24 hours for the data on your Star Seller to update. 

Thank you very much!

[MainelyWild]

is there a way to mark a message on spam within the Etsy Seller app? I rarely log on to my pc and didn't realise marking as spam was an option until now, and now seeing my star seller status affected... Thank you in advance.

[audreytherese]

No. It can only be done through a browser (can be done on your phone's browser if you're not on a PC) or the buyer app.