I did not qualify for star seller, which surprised me because I have been doing everything on time. They said I didn’t answer 16 messages on time which is not true. I was using the old app so I wonder if that’s why it didn’t register but I don’t know how to contact someone to get this fixed?
It could be the app, yes.
There are sporadic threads about the messages through the sell on etsy app not counting.
Will Etsy honor it?
no. etsy will not change SS stats even if it's a bug they are aware of.