LittleMoonShoppe
Inspiration Seeker

Messages figured wrongly

I did not qualify for star seller, which surprised me because I have been doing everything on time. They said I didn’t answer 16 messages on time which is not true. I was using the old app so I wonder if that’s why it didn’t register but I don’t know how to contact someone to get this fixed?

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Re: Messages figured wrongly

It could be the app, yes.

There are sporadic threads about the messages through the sell on etsy app not counting.

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LittleMoonShoppe
Inspiration Seeker

Re: Messages figured wrongly

Will Etsy honor it? 

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Re: Messages figured wrongly

no. etsy will not change SS stats even if it's a bug they are aware of.

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