Hello, everyone! Welcome to Etsy’s new and improved Community Hub. 🎉 If you haven’t had a chance yet, please visit these helpful resources to learn more about the new Hub and review answers to common questions about navigating and using this space: Tips for navigating and posting in the Community Hub Explore seller resources on the Education and Insights page Find an Etsy Team based on your interests, location, or creative niche Review more details in the Help Center You can use this thread to share additional questions about how to navigate or use the new Hub. The Etsy Community Team will respond to questions by updating this post throughout the week, and during our live virtual event on October 30. If you haven’t already, be sure to RSVP ! We hope to see you there. Please note that this thread will focus on how to use the new Community Hub. To share broader feedback on the new Hub, please take this quick survey . We’ll also follow up here after the event with a summary and additional FAQs. Thanks in advance for sharing your questions and for being part of our community! *****Updated as of Wednesday, October 29, 2025****** 👋 Hi everyone! Thank you so much for all the thoughtful questions you’ve shared in this thread so far. Our team is actively reviewing them (along with your feedback!) both here and across other channels. We’re addressing the most common and important questions below so you can easily find the latest information in one place. Please continue sharing your questions here and your feedback here . We also want to thank you for your patience as we roll out this experience and make any necessary adjustments along the way. Your input helps us continue improving and ensures we’re building something that truly supports you. 🙏 Before we dive in, here's a glossary of common terms used in the Forums: Boards: Used within the Forums to organize different discussions and questions by popular topics like Marketing, Shipping, or Shop Critiques. Discussions are for open conversations, sharing experiences, or exchanging insights with other sellers. Questions (new!) are used if you’re asking for specific assistance, information, or feedback from other sellers. Posts: Members can create a new post in the Forums to start a discussion or ask a question. Replies: Continue the conversation by leaving a comment on the original post, or replying to another member's post. Threads: A thread refers to an original Forums post and any replies. 🔑 Log in How do I sign into the new Community Hub? For full access to the Etsy Community Hub and to participate in Forums discussions, you must be a seller with an open shop on Etsy. You need to sign in to your seller account to view or post on the Forums or join or create a Team. To sign in, select Log in at the top of any community.etsy.com page. Then, use your Etsy.com login credentials to sign in. Why am I being prompted to grant access access? Some users may be prompted to grant access when first logging into the new Community Hub. Since 2024, sellers need to sign in with their verified Etsy shop account to join most conversations in the Forums. This feature helps keep our community space secure and special, and just for Etsy sellers, so you can connect, share and learn in a trusted environment. When you sign in, you may see a message asking you to connect your account through Etsy’s Single Sign-On (SSO). This lets Forums recognize you as an Etsy seller without needing separate credentials. It’s powered by Bevy, our trusted partner platform, and allows their OAuth 2.0 standards. Rest assured, Bevy does not have access to your shop details or information in Shop Manager. They only receive limited data needed to confirm your Etsy identity and display your forum profile, nothing more. You’ll still be able to view posts in publicly available spaces of the Hub like Announcements, Education and Insights and Technical Issues Forums without signing in. 🔔 Your profile and notifications How do I update my profile? To update your profile, click your avatar in the top right corner of the page and select Profile . Then, click Edit Profile to update your profile image, banner, About me section, and other details. Note: Some profile details may still be migrating. If you don’t see all of your information present, please try refreshing the page, clearing your cache, or checking back later. What are Etsy Community Badges? Where can I see the badges I have earned? Sellers can earn Community Badges by engaging with different aspects of the Community Hub, including things like attending events and connecting with other sellers in the Forums. Badges that you’ve earned will appear on your Community Profile . To view your Badges, head to your Profile and then Badges . Here you’ll be able to view the Badges you’ve already unlocked as well as those you’re currently working towards. Note: In progress badges are only visible to you. How can I customize the Community Hub notifications I receive? You can customize your Community Hub notifications within your profile settings. Visit your Profile and then click Notification settings to make updates. You can turn on or off notifications sent to you within the Community Hub (appears in the top right corner, after clicking the bell icon) or to your email. You can also opt in to “digest” style emails here that give an overview of notifications every 5 minutes, daily, or weekly. If you make any changes, select Save to update your settings. 🧭 Navigating the Forums How do I get to the Forums? You can access the Forums anytime by selecting Forums from the top navigation bar of the Community Hub. This will take you to the main Forums page, where you’ll see a feed featuring pinned and recent posts from across the community. On the left navigation bar, you can browse Forum boards, based on key topics for running your business and connecting with other sellers. From here, you can also click the All Etsy Forums to view the full list of boards. Below the boards, you’ll see options to view posts by content type on the left navigation bar—like questions (when members are asking for advice or solutions) or discussions (open conversations and idea-sharing threads). How do I subscribe to specific Forums boards? To subscribe to a specific Forums board, on the left navigation bar, click the board you want to subscribe to. Once viewing a board, Forum boards, based on key topics for running your business and connecting with other sellers. From here, you can also click the All Etsy Forums to view the full list of boards. How can I adjust the font size in the Hub? Thank you for your feedback about text size in the new Hub. We’ve increased the default font size across the site to make it easier to read. If you’d like to make the text even larger (or smaller), you can also use your browser’s zoom controls. If you’d like to adjust it further, you can use your browser’s zoom controls: On Windows: Press Ctrl and + to zoom in, or Ctrl and - to zoom out. On Mac: Press Command and + to zoom in, or Command and - to zoom out. 💬 Forums Engagement How do I post in the Forums? To start a new discussion or ask a question in the Forums: Go to the Community Hub and select Forums from the top navigation. Select New post, then choose whether your post fits best as a discussion or a question. Select Discussion if you’d like to start an open conversation, share experiences, or exchange insights with other sellers. Select Question if you’re asking for specific assistance, information, or feedback from other sellers. Choose Select a category board and pick a topic your post relates to from the dropdown list. Provide a descriptive title and elaborate on your topic in the description field. Once you're satisfied with your post, select Post to publish it for others to engage with. Why is my post pending approval? 10/29/25 - This issue has been resolved ✅ We are aware that some posts are currently getting “stuck” in the pending approval queue and understand this may be causing delays. We are actively working to fix these technical issues, and appreciate your patience as we resolve it. Once the issue is fixed, only posts that potentially violate our Community Policies will be routed to an approval queue for additional moderation review. Note: To ensure a safe space, images and hyperlinks may be reviewed before appearing publicly. Our Moderators aim to process these as quickly as possible, though the review period may take up to 24 hours. How do I subscribe to a specific post? To subscribe to a specific post, click the three dots next to More and click Turn on notifications. This will notify you when additional comments are added to that specific thread. You can manage how and when you receive notifications like this, as well as others, in your Profile , within Notification settings . Notification settings for specific posts are labeled there as "new discussion posted". How do I translate content in the Community Hub or within Forums posts? We recommend using your web browser’s built-in translation tools or a translation extension to read posts in your preferred language—these options work seamlessly across most websites and can provide quick, accurate translations. For example, if you’re using Google Chrome, right-click anywhere on the page and select ‘Translate to [Your Language]’. You can also install the Google Translate or browser extension for quick translations on any site. How is the order of posts on a board determined? The order of posts on each board is determined by engagement recency; meaning that posts with the the most recent comments, replies, or reactions will automatically appear at the top. This structure ensures that relevant discussions remain visible and easy to find. 10/29/25 - This issue has been resolved ✅ We’re aware of an issue causing some boards to still not order posts properly. Our team is working on a fix to resolve this. We appreciate your patience as we roll out this new experience. If you’d like to keep track of a particular post or ongoing conversations, we recommend subscribing to that post by turning on notifications. Doing so will notify you when there is activity, helping you stay up to date without needing to search for it manually. For instruction on how to subscribe to a post, refer to question 3 of this section. 🤝 Etsy Teams 1. What's new with Etsy Teams? Where can I find my Etsy Teams? We’ve recently introduced an updated Teams experience to help sellers find and engage with groups based on shared interests, location, or creative niche. You can learn more about the new Teams experience here . To locate Teams you are already a part of, head to the Forums to view your Subscriptions . In the left side navigation, under Subscriptions , you can see both Forums boards you are following and teams you are a member of. If you are not seeing a team you were previously a member of, we suggest checking in with your Team Captain. If you are a Team Captain and you are not seeing your team, please consider filling out our Teams application here . You can learn more about bringing your team over to the new space here .
