Messages are screwed up. How can I get them back to normal??

[CreativeSpiritGlass]

I have been having a conversation with a customer who wants a custom piece made.  When I checked just now none of the conversation shows - it is GONE!!  Luckily I remembered his name and searched for it.  The conversation showed with the customer's reply - but there is no ability to answer his last message!!

What gives?  What can I do?

I could also mention that I have another customer using the same name (a single initial).  Does this have anything to do with this strange event?

[NanaLetha]

No, Etsy is messing with the entire messaging system and not in a good way. Many people have posted in the forums but Etsy has yet to respond. 

[CreativeSpiritGlass]

Well I just found out that "somehow" the whole conversation ended up in my spam folder and I was able to retrieve it by clicking "not spam".  Obviously I did not send this to spam and am somewhat relieved that I found it.

[GlassyFields]

That happened to me mid conversation. The conversation was about a custom order. I had responded with information and then nothing. Days later I checked spam and message thread was there. I was rather embarrassed to respond days later to the buyer's last message but did and the conversation resumed.

Now I try to remember to check my spam folder for messages, but it really annoys me because it is no longer a spam folder. Now, it's an Etsy alternative place for actual messages folder. 

[CreativeSpiritGlass]

Thank you for your message.  It was quite comforting to know that it happened to someone else also.  It was so odd.... you do start to question yourself.