Like normal bugs were not worked out prior to launching a big site change.
Orders Page:
-If you click on the message icon for any order the entire page jumps back up to the top of the screen. So, if you are just adding a note to the order it is not to the right of the order. It is to the right of the first order in your orders and looks like you are writing a note to a different order even though you can see you are writing a note to the order within the little pop out screen you wanted to write on on. Ahh.
-Just the jumping back to the top if you click on an order is really annoying. We don't work directly down a list of orders not checking other ones.
-Messages are not linking to orders. I see an orange dot. Click on the order to see the message and ZERO linked there.
Messages Page:
-I send a message and it might show up as a new first message in my messages. Wait. I sent it not my customer and it is new because I sent it?
-Messages are not all linking to an order or even a customer. I have to search in all of the messages to double check none were missed.
-Messages are or are not sending.
-Random messages are linking to orders from a customer. I responded and the unread respose from a customer that was not attached to the order is now SOMETIMES attached under the response I sent. This also isn't showing up as new. So, Unless I open an entire string of messages to make sure the new random combination was done right and was all read I don't know what is going on. I told a customer things were quite messed up after asking them a fifth time to respond and an order over a week late. The issue was the combining of messages. Yes we want them combined but not in this illogical way. Make it just like email. If a customer started 3 conversations have ALL 3 under that order on the orders page. This page is critical for sellers. If you randomly combine and randomly have stuff as read/not read we can't function. Think email. The layout of the message page just made smaller with in an order. If 3 conversations started... + + +. 3 conversations within that order on that order page.
This is seriously getting awful. If Etsy Staff or Leadership had to function like this for WEEKS things would change fast. We, the sellers are paying the salaries of Staff and Leadership. We were promised our increased fees were going to improve seller services. They've gotten WORSE. PLUS the jobs posted on Etsy tend to be customer/buyer related. This isn't building trust with sellers.
Please test prior to launching changes. These issues are well beyond acceptable and would have been identified had Etsy involved sellers in design or testing. Involve us if you want things that sellers actually want or will benefit from. Stop wasting our fees on changes that don't work.
