Messages 6 responses and can only see 4 when opened up

[ReImagineBrewing]

Currently when I'm in the shop messages and send a message I can see it sent. I can see the first line of what I responded also as a preview. However, if I click on the thread/chain of messages they are missing. It will say 6 messages, I click and see 3 or 4. I need to be able to see everything that was sent back and forth. NO, it is not in a different message thread either. They are just missing.

[leahrosedesigns]

Some of my messages have disappeared in the last few days . I do a lot of custom orders and it is very frustrating. One conversation with a customer who admittedly kept messaging me,  half the thread has disappeared. I feel a fool asking her to tell me again what she requested. 

[BagmakerSupply]

@ReImagineBrewing @leahrosedesigns : Are you experiencing this using an Etsy app (on which operating system) or via mobile browser or desktop browser (which browser and operating system)? It makes a difference as to possible causes and potential solutions, otherwise we have to guess. 

[leahrosedesigns]

I am using Chrome on the browser on my lap top. I don't tend to use the app on my phone that much only to check orders while I am making them as I take my phone with me to my work space.