Message responses

[FinnandFlo]

My response time dropped from 100% to 84% and is currently at 87%.

However in the 120 sales made in the month of April, 3 did not receive a response within 24 hours.

This should have resulted in a 99% response rate. 

Prior to April my record had always been 100% as these were the first missed. 

This is going to impact on ability to achieve star seller next month as messages for sales remain at the wrong number . 

23 sales recorded with 38 this month to date.

Can you please investigate and correct, many thanks Finn and Flo 

[CappuccinoLace · Accepted solution]

Messages response rate is the amount of messages received as new threads, without you contacting them first, that you have replied to within 24 hours.

Sales are just sales, and not related to messages in anyway.

[CraftyCreativeGiftGB]

Hi you need to contact customer support. As you have 3 messages without a response rate within the given time it will most probably be at the correct percentage. Not replying within the time does drop it quite a bit especialy with it being 3.

[CraftyCornishMaids]

3 from 120 is 97.5%

But I can't believe every single one of your customers started a new message thread to you