Message responses

[KrisCampbellPottery]

I bought something on Etsy, communicated with shop owner in timely manner. She then sent a thank you  in a different thread with 10% off and I did not respond to this different convo and am still considered too low to qualify for Star Seller. Whats going on?

[audreytherese]

It was a different thread and didn't get a response. That's how the program works. It doesn't look at what the message is. It doesn't matter that it's from another seller or that it's a coupon. It was simply a message with no response. 

[CappuccinoLace]

All messages require replies or marking as spam.

[LAKEandFELLart]

to be blunt the Star seller messaging metric has always worked this way , you have just misunderstood it. If you want to take part in the programme it is time to check out the policy ( you will find  it in the help section ) 

[dippeldiundscribble · Accepted solution]

@KrisCampbellPottery 

Go to your Star Seller page and scroll down to the Q&A section.

https://www.etsy.com/your/shops/me/star-seller

Questions? We’ve got answers. -> Messages -> What messages count towards the message response rate?

Your message response rate is based on just the first message in a conversation, not ongoing conversations. This means you just need to respond to the first message within 24 hours. This applies to messages both from buyer and seller accounts. Messages from Etsy staff do not count toward your response rate, and neither do messages that you mark as spam. You can also now find a breakdown of your message response rate score by downloading a CSV.

Questions? We’ve got answers. -> Messages -> What happens if I’m getting messages from the same user through multiple message threads?

If messages are appearing in separate threads in your inbox, then as it stands today you’ll need to respond to the initial message of each thread. One idea to help mitigate this in the interim is to set up an auto-reply or to create a Saved Reply for multiple messages from the same user that don’t need individual responses.

[OmasFabricStash]

Since you didn’t respond to that message, or mark it spam, you got dinged for it. Like others have said, you need to answer all messages, or send them to spam.