Message response

[ReclaimVintageCharm]

I thought customers who send repeat messages regarding the same questions does not count against response rating? Also I was under the understanding it was first time messages not a repeat customer that sent a new message thread.  

[ChristmasIsLove]

ALL INITIAL MESSAGES require a reply or to be marked as spam, no matter who sends it or whether it is a duplicate message. The rules are clearly explained on your SS dashboard.

[NanaLetha]

If they open a new message thread then it counts as a new message.

[LAKEandFELLart]

It's a system driven measuring system , It just measures first messages. This means it doesn't detect if the customer starts a new message thread instead of messaging from an existing thread or if it's a purchaser or purchase by you message or spam. You may want to recheck Star seller criteria in your dash.

[BagmakerSupply · Accepted solution]

@ReclaimVintageCharm: Subsequent messages from the same account (a buyer may have multiple accounts) are supposed to be combined into a single thread - but there are exceptions. For example, Help Requests always start a new thread because it starts the clock ticking on a possible claim.

Etsy is now putting a blue text warning / advisory (blue banner on desktop, and a blue dot on mobile) on those messages they consider to be a "new message" but should semantically be called a "new thread".

As it says right on your Star Seller page, you need to reply to the FIRST message of EVRY NEW INCOMING THREAD. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such.

[mommawhazelsquilts]

Repeat Customer - New Thread...hmmm

All new threads need responding to whether it's from a buyer or seller - repeat customer - friend....