Message response rate

[MimiHandspun]

I am pretty frustrated that my personal account is linked with my business/shop account.  I made a purchase and I did not reply to the thank you message and that is now counting against my message response rate for my shop.  I went from 100% to 86%.  I don't understand why that would count against my shop and why the two accounts are not separate.  I will now loose my star seller status in June.  I pride myself on great customer service and reply to my messages with in a couple of hours.   

[TROPICALBREEZECANDLE · Accepted solution]

You MUST reply to all messages regardless of what it is or mark it as spam.

[NanaLetha]

How would auto program know the difference?

[JJewellerySuppliesUK]

The bots don't know who the messages are from they just see an unanswered one.  Go to the message and mark it as spam and your score should recalculate in a day or so. 

[anythinggoeshere]

@MimiHandspun @Just read how the rules for how the star seller badges work on your account dashboard.

Also read how Etsy accounts work.