Message response rate not updating

[SoulfulSparksGifts]

Hi,

curiois if anyone knows why my message response rate seems to be stuck at 91% even though I’ve answered a handful of messages in the allotted 24 hours since?

thanks!

[BagmakerSupply · Accepted solution]

@SoulfulSparksGifts: Were the new messages the FIRST message of a NEW INCOMING thread? Check the applicable CSV file available on your Star Seller page (previous period for September Star)? When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller), and usually a new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied. Star Seller stats (and the CSV file) seem to be updated only once per day so there may be an additional day's delay.

[SoulfulSparksGifts]

Thank you for your reply, super helpful and answered my question!