Hi
my messaage response rate dropped from 94 to 90, but I answered every single mail instantly. How is this possible?
Did you download your CSV from the star seller page? It will tell you what messages you missed. Also, keep in mind it is a new review period so any stats from December will no longer be counted. What is showing on the dashboard now is Jan, Feb and March. Remember All initial messages need a reply or be marked as spam.
@JackisJustVintage It can't show March since it just began. It is for Dec, Jan and Feb.
@JJewellerySuppliesUK The last period was for Dec. Jan and Feb. (March star.) The current stats showing are for the April star which is Jan. Feb and March.
@JackisJustVintage Oops! my mistake. I didn't read your reply properly. Yes the current display is for April's progress.
I lost my star seller badge due to a customer messaging me that they accidentally made a purchase and would I please cancel. I promptly canceled the order but neglected to send a message back letting her know. That dropped my response rate down to 94%.
@BellasTreasureTrove You must reply to all messages or mark as spam!