Please know that aside from the minimum orders, minimum sales, and customer service-centric requirements, your shop needs to be on Etsy’s platform for 90 days since your first sale before you are eligible to be evaluated for Star Seller. This means that the data prior to your shop opening won't be considered in your Star Seller eligibility moving forward. You can visit this Help Article for more information about Star Seller.
I think that message does count toward Star Seller because we only have one messaging system per account. Any further purchases made on this account with communication to you as a buyer will also count toward Star Seller.
It may be wise to open a buyer account and remember to disclose the accounts in profiles.
It would count if the seller was otherwise eligible for Star Seller, but since shops must have been trading for 90 days before they are eligible for SS, and the OP only started selling in September, they will not be eligible until Dec, by which time the August message will not be included.
Please know that aside from the minimum orders, minimum sales, and customer service-centric requirements, your shop needs to be on Etsy’s platform for 90 days since your first sale before you are eligible to be evaluated for Star Seller. This means that the data prior to your shop opening won't be considered in your Star Seller eligibility moving forward. You can visit this Help Article for more information about Star Seller.
I lost my star seller badge due to not responding quick enough on messages, which was absolutely incorrect. I always respond immediately to my messages, so I don’t feel it was fair that I didn’t get it for November. Very frustrating!
