Message response from a purchase.

[New4Yew]

I made a purchase from another Etsy shop through my personal email.   The Seller messaged me through my shop asking for a review.  I am appalled that this is considered message to my shop and counts against message responses for the star rating system!  What can I do?

[PillowDetails]

Mark as spam.  Or respond.

[VogueVixens]

You can mark it as Spam, and it will removed from next month's calculation.

In future, respond to every initial message.  "Ok" or "thank you" will suffice.

By the way, your purchase must have been attached to your Etsy shop, or it makes zero sense that the seller would have messaged you.  

You can open a separate Buyer only account at Etsy (separate log in) and make your purchases through that, or purchase as a Guest buyer in the future.

[audreytherese]

Respond or send it to spam. 

Create a separate account just for purchasing.

[audreytherese]

FYI, if your personal email is the same one you use to log into your shop, then that's why a shop owner messaging you would affect your SS rating. 

[BlueAgateFarms]

Emojis are your friend.

[BootifulLabels]

The rules clearly state that all new messages require an answer or to be marked as spam within 24 hrs in order to qualify for SS. It doesn't matter who they are from or what they are about, no-one reads your messages, the system is automated and simply compares the time-stamps for receipt and response to determine compliance. If you mark that message as spam now, it should update your stats within a day or two, but it will not help with the badge for this month which is currently being calculated.

If you don't want your purchases to affect your SS status, you have a couple of options.

1. You can use Auto reply to send a "thank you" or an "I'll get back to you shortly" message. This counts as a response for SS, but needs to be reset every five days.
2. You can create a few snippets with various messages and send quick responses that way in just 3 clicks, Snippets/Select/Send.
3. You can create a new, buyer only Etsy account and keep all your purchases separate from your shop.

[CraftyCornishMaids]

It's spam, mark it as spam, and it will drop, out in a few days