Message request for custom listing - impact to Star Seller

[PawsandPlaneswalkers]

Had a request for custom listing that I responded to within minutes.  Etsy is dinging my Star Seller communication metric because sending the requested listing (alone) doesn't count as responding to the customer. 

Etsy Support - please review for future improvement.

[PillowDetails]

Unfortunately, it's always been that way.

Even though creating a Custom Listing through messages sends an email through Etsy with a link for the customer to view/buy, automatically as soon as you hit publish - it's still not good enough for the Star Seller messaging metric.

You must also write a reply in the message box " okey-dokey!  You'll be getting an email from Etsy now!"

To make things easier, just look for the BLUE in messages.  Those ones require a response (blue DOT on the app)