While they may say they are working to correct the problem, I wouldn't hold my breath. They messed mine up once on an order saying it had no tracking when it clearly had tracking that was even purchased through Etsy. Yet they counted it as no tracking. I nagged them for weeks about it and they finally admitted that they were aware of the "glitch" but had no date for a resolution. In other words, too bad, so sad, move on. Some say they have had theirs changed. But I think the program generating the data may have many limitations that prevent them from altering the results.
