Message as a buyer brought my Star Seller "message response rate" down.

[AcademyOfInkjet]

I made a purchase unrelated to my shop. A message was sent about the product and because I didn't respond, my message response rate was affected. I'm sad that it went down so much and it feels like I will never achieve Star Seller status. Is there a chance of forgiveness because the bypassed message was done because I was the buyer? 

[FabioMcMustache · Accepted solution]

Hello, and welcome to the Etsy Community Forums!

We suggest using the Forums' Search function prior to posting (just be careful to not bump an old thread that hasn't seen any activity in the last months/years), as questions regarding the Star Seller Program have been extensively covered by our fellow members since its launch, as well as our official Star Seller Guide, which contains in-depth answers to some of the more common questions regarding Message Response Rate, Shipping, Local Pick-Up, Digital Orders, and other topics. You can check it out here:etsy.com/starseller.

Having said that, and since this thread does not pertain to a technical issue, it will be closed to prevent it from going off-topic.

Thank you!

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