Message SUBJECT box missing?

[BlackMarketChicago]

In addition to not being able to send a message to my buyers today (which I know is being worked on currently), the "SUBJECT" box is missing.  This is super important.   Please tell me it's being worked on and not a new Etsy thing that was fixed-because-it-wasn't-broken?

Thanks!

[ChillwolfArt]

Are you using the mobile app? (older one or newer one); I've never used the app.  
(Always on a desktop computer, Chrome, Windows 10)

[BlackMarketChicago]

I use a real computer;  only use the phone app when I'm responding to customers in the evening on my sofa.  

NOTE:   You *can* send messages (withOUT a subject heading) from the new Etsy Seller app.  The new app is purdy gosh darn useful.  Who'da thunk it?  I actually was just able to upload a video to a listing, even.

[BlackMarketChicago]

Here---can you see it?
https://postimg.cc/187y3pKN

[ChillwolfArt]

This just popped up fr. Admin.
https://community.etsy.com/t5/Technical-Issues/INVESTIGATING-Message-not-sending-when-messaging-from...

[BlackMarketChicago]

I know there's an issue with sending, but there's no mention about the "subject" box that's missing.  I neeeeed that. lol. I hope it's being fixed and not a new Etsy "feature"    Thanks.

[ChillwolfArt]

@BlackMarketChicago   Sorry about that; I thought it may have something to do w/ it (one glitch piled onto another.

Then after @hbhill  post, I was confused as well re: "Subject Box" in a Message.

Hope this gets sorted out for you.

[hbhill]

@ChillwolfArt There isn't a message box in messages either. I'm curious to what message box @BlackMarketChicago is referring to within Etsy. 

[BlackMarketChicago]

Here:  https://postimg.cc/187y3pKN

[hbhill]

@BlackMarketChicago  Okay the message box when you generate a message to the customer using the Compose feature. I can still see and use the subject box to Compose a message. I thought you were talking about the message feature on the order page.  

[BlackMarketChicago]

I always send an Etsy message to each buyer upon order receipt.  When I click on that box---the little envelope icon you see when you get a new order---there is a Subject/Heading area above the message body area.   That is what's missing right now.  It has always been there and now it is missing.  

[hbhill]

@BlackMarketChicago I can still see it on my end; not sure why it is no longer visible to you. 

[BlackMarketChicago]

"I thought you were talking about the message feature on the order page."

Yes---that's exactly what I'm talking about.  On the order page.  When I click the envelope icon, there is no more Subject Heading box.  It has always been there, until this morning.  I don't know why others have not seen it or used it, but I've been using it since the beginning of time.

[hbhill]

@BlackMarketChicago I've never seen a subject box on the order page. The screen shot you posted was what I see on the message board after you select the Compose button. When I select the envelope on the order page I just get a box and this text: Invoice: https://www.etsy.com/your/orders/123456789; no subject line above the body box. You see something totally different than I do.  

[BlackMarketChicago]

Yep!  I've been seeing something extra than everyone else, apparently.  And I like it a LOT. And now it's gone. wahhh wahhhhhh.   Maybe I'll reboot mah 'puter and we'll see, but it's also gone from the app, where it used to be also!   Just another day with more crud.  I'm so cranky.  Thanks for all your responses. ♥

[ChillwolfArt]

@BlackMarketChicago   

I went into my Sent Folder.  Like you, I send a Thank You Message w/ Details about the Order.  I click onto the Envelope as you said.
In my Sent Folder, it shows  my Thank You Message as not having a Subject Line.  It is attached to the Invoice No. (which is at the top of my Message), as @hbhill  described.

Hope I explained that well.  I wanted to go back and look to be sure.
(Desktop computer, Chrome, Windows 10).

[ChillwolfArt]

@BlackMarketChicago 

Geeze oh pete; after typing my Response to you a minute ago, I received a "Connectivity Problem" Page.  I closed out of the browser and came back in (thought my post didn't even print, but it did).  Weird.

[hbhill]

I'm confused. What subject box? When messaging a customer from their order page there isn't a subject box. 

[BlackMarketChicago]

I'm referring to the SUBJECT header box; not the body of the message box;  the header/subject.  It's missing.

[Chrysalism]

I don't recall ever seeing a subject box on Etsy messages. Maybe I'm not understanding correctly?

[BlackMarketChicago]

I've never not seen one. 

[hbhill]

@BlackMarketChicago I don't see a subject box when I receive a message from a customer. There isn't one when I respond to a customer in messages. 

[ArtDollsbyJD]

I've never seen a subject box on the message system or in order unless you are talking about the note to buyer?

Note to buyer is still there in the label.

I guess I'm just flummoxed too by your saying subject box.

I hope you aren't sending a separate note to buyers.  If that buyer is a seller too then....never mind. 

[BlackMarketChicago]

When I receive an order, I send a message to my buyer.  I do this by clicking on the envelope icon on that order.  There has always been a box for the subject.  For my engraving orders, I use it to state, "REPLY pls re: Order #...blahblahblah"  ... ok?
That subject box is now gone. Gone, gone, gone.  I'm upset. That's all, really.  Obviously, this seems to be something Etsy felt needed fixing, even though it was wonderfully useful.  I just don't know.  Very upsetting..........  

[hbhill]

@ArtDollsbyJD I think this is what @BlackMarketChicago sees when they click on the envelope on the order page. I see something completely different. 

https://postimg.cc/187y3pKN