@LifeLikeCanvas: You need to look at the applicable CSV file available on your Customer Service page (previous period for February 1st Star) to see what Etsy thinks was not answered within 24 hours. When you look at the file remember that that the dates / times are in UTC (not your time zone), only the first message of a new incoming thread is included (all that counts for Star Seller). There is also a link to the actual message thread so you can verify if the data is correct or not.
"... please correct this." Just so you know, even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy moderators do sometimes read and reply to posts).
