Message Response Rate

[VirginiaWay]

I purchased an item on Etsy.  The seller messaged me that there was a delay in shipping and that she would update me when she received information from the manufacturer.  I did not reply within 24 hours, because I didn't think it was necessary as I was the buyer.  The message response rate for my shop went down for not replying within 24 hours.  Is there a way to correct this?  Thank You

[TheVintagePineapple · Accepted solution]

Etsy will not correct your mistake.

Doesn't matter if you're the seller or the buyer.  It's necessary to either answer or spam the message within 24 hours.

[VirginiaWay]

Thank you for the information.  Much appreciated!

[KindredBooksEphemera]

This just happened to me. I didn’t know I needed to reply to a seller informing me they shipped my item. All of the information on message response is written from a seller’s perspective not a buyer. I only get a handful of messages each period so I won’t be able to reach the 95% threshold with one missed response. Etsy should revise the instructions to make it more clear. Thanks for posting the question.