Manuel review of my star seller needed - zendesk support was not able, can`t get a mail adresse

[JakiJewelry]

Hello together,

The case is quite simple and I know that probably no one from Etsy will help me here. Let's see if the swarm intelligence can do something.

According to the general terms and conditions of the star seller, a valuation period of 3 months is mentioned. This is then even backed up with an example.
(For example, if the Assessment Date is on 1st September 2021, then a seller's performance between 1st June 2021 and 31st August 2021 is measured.) https://www.etsy.com/legal/policy/star-seller-terms-and-conditions/1020908425032

The problem: from 29.11 and 30.11 my data was not counted.

Answer Support: Yes, in a help article we described that sometimes the last two days are not counted, so that you have 24 hours.

As an explanation okay, but not legally secure. in the general terms and conditions is no reference to an explanatory article or further information.

What do i want? I would like someone to explain to me why I don't have a star based on the legally binding general terms and conditions.
Or, ideally, a new evaluation that takes into account the entire period.

Zendesk support can only forward me to this forum or send me an email.
I can't find an email address online to write my case.
Maybe you guys have been through this and can tell me where or how I can inquire further or reach someone with more authority than the Zendesk staff.

Thanks & best wishes from germany

[JackisJustVintage]

Star seller stats take a day or two to update. It has always worked this way. This is especially important in messages, since there is a 24 hour window to reply. Also, dispatch times come into play, as they could go into the next month. It is frustrating, but you have to accept that stats from the last couple days of the month, can roll into the next month.

[RandysExoticWoods]

I am not so sure that there are "legally binding terms" to Etsy's "extra credit" Star Seller Program. It is Etsy's site (they make their own rules), and if they want the last couple days of the month to sometimes spill over into the next month, that is up to them. It is not a two party agreement, it is a unilateral agreement. Etsy tells the shop owners how their Star Seller extra credit program works, and Etsy shop owners can either choose to chase the star or not.

[BagmakerSupply]

@JakiJewelry: Agreed that Etsy often words things in an unclear manner. Messages are assigned to the month that the 24 hour reply window closes (not when they were received or answered) and orders are assigned to the month that they are scheduled to ship in (not when received or actually shipped). Also Star Seller uses UTC not your time zone, so what is November 30 to you may be December 1 to Etsy.

[CraftyCornishMaids]

they are all counted,

except for some at the end of the month, are included in the following month

you won't get ant further with etsy

however, if you want to take it up as a legal matter, this is their legal imprint

https://www.etsy.com/legal/impressum/

[howtobooksandmore]

I hope you did not ask Etsy the question this way.  Starting out with "legally binding terms" indicates that you will argue with anything they tell you that is not what you want to hear.  Etsy seller service does not argue with sellers.  They will simply send you to the forums or somewhere else and stop answering.  The only thing anyone here can do is explain the policy to you.  They have absolutely no control over it.

[MiVintageHome]

@JakiJewelry  I'll be watching this space to see if you get an answer.  It would be nice if they actually complied with their terms of service.  (And those saying they don't have to are legally wrong but practically right-- it's difficult for the little guy to force the big guy to hold up the details of a contract.)

From my own issue and reading the several posts of others within the last few days, it seems apparent that Etsy has a technical issue with end of the month reporting.  Sales made in the last 24-48 may be counted if they are shipped even though there is a lag in the way the system accounts for shipping.  

Unfortunately I don't have a solution for either of us.

[CraftyCornishMaids]

@MiVintageHome 

in etsys legal terms, they always have a get-out

Participation in the Star Seller Programme is a privilege, not a right. Your Star Seller status, privileges, and limited licence to the Star Seller badge may be revoked at our sole discretion.

[MiVintageHome]

@CraftyCornishMaids Star Seller Program specifically may not be a right under the contract, but terms of service are.  And how a court interprets a contract overall is not known until its litigated.

That said-- as I pointed out "practically speaking" there is really not much us little guys can do-- the contracts are worded to favor the company and litigation is too costly and unpredictable to consider as a practical option.

What's frustrating about these forums is that THIS is where Etsy sends people to try to figure out how the site works.  I hope Etsy is at least monitoring the conversations to see where they can improve on their end.  There are people here who have legitimate points of frustration.

[catfluff]

you would take Etsy to court over a Purple star?    LMAO

[MiVintageHome]

@catfluff No I would not.  Did you actually read what I wrote?  But thanks for being so helpful.