Yesterday, I received a new order — and to my surprise, the expected dispatch label that used to say “Dispatches by...." was replaced by “No estimated dispatch date.”
It turns out your latest update, as usual, is poorly implemented and is directly costing me sales. I am extremely frustrated, because half of my listings no longer show any estimated delivery time at all. That means customers have no idea when they’ll receive the product.
I run an honest shop and always ship on time — but technically, I could now send this order a year from now and still be compliant, since there is no visible delivery estimate.
I strongly recommend testing new features properly on staging environments before rolling them out to all sellers. These kinds of oversights should not be happening on a platform as large as Etsy.
This issue has been reported to support, but I’m writing here because I assume many sellers are wondering why their shops have suddenly stopped making sales. It turns out that listings without visible delivery times are excluded from search filters — which explains a significant drop in visibility.
Please treat this with urgency and provide a fix as soon as possible.
Sincerely,
