SunroomShop
Inspiration Seeker

Made a sale and was not notified

I made a sale and was not notified via email. Good thing I checked my Etsy Shop, or I would’ve never known. I do receive other emails from Etsy so I don’t know what went wrong.

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NanaLetha
Inspiration Maker

Re: Made a sale and was not notified

Sometimes emails get hung up in servers. Notification of sales emails are auto sent. Always best to check your shop a few times each day.

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FreedomBliss
Inspiration Seeker

Re: Made a sale and was not notified

This just happened to me.  Someone wanted to buy an item and asked if I could ship FedEx (which, of course, I could) but I never got an email from Etsy telling me I had a potential customer!   I was shocked when I happen to be in my messages on Etsy to find out this person was very interested in purchasing my item and that I lost a substantial sale because Etsy did not notify me of that message/request in my shop!  First time this happened to me and I am so upset as it was a solid and substantial amount potential sale!

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crowinghenfarm
Conversation Maker

Re: Made a sale and was not notified

What sometimes happens is the email provider decides that a company is sending out too many emails and stops it from going to the inbox.  Like a pre-spam filter filter.  This also happens if the certificate or other element has expired from the place that is sending the emails.

I am in the process of changing email providers because mine is protecting me from too many emails (amazon, anything with a zoom link, my library...) and I cannot get the customer support to just let the f-ing emails through and let me decide what do and don't want to read thank you very .... it's been three years of dealing with this.  Stupid AI trying to make life easier.  

I got an email from etsy a few hours ago about a sale.  Since I ship twice a week (when I go into town), I check the day before shipping to see if anything needs to be packed. 

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FreedomBliss
Inspiration Seeker

Re: Made a sale and was not notified

It happened to me and I have been so bummed about it!  I lost a very big sale of something I have been hoping to sell for years!  I didn't discover it until I went to my Etsy shop!

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