Incorrect star seller percentage due to glitch

[JunkQueenArt]

Hi, I don't know if anyone else has had an issue like this but currently I have star seller badge with 100% for all categories. Recently someone sent me a message, but due to a glitch the exact same message showed in my inbox twice from the same person/same time. I responded to one of the messages within minutes of receiving it. But I noticed today Etsy have knocked me down to 90% for my message response time. After downloading my message history, it's the glitch message they have done this for. How can I rectify it and how can I even contact someone from Etsy? It seems really unfair to be penalised for a technical error on Etsy's side!

[NanaLetha]

Mark the second one as spam

[JunkQueenArt]

Thanks, would that then adjust the star seller percentage back to 100%?

[anythinggoeshere]

It should.  It make take a couple of days.

[ChristmasIsLove]

You have no way of knowing whether it was a glitch or the other person accidentally sent it twice. Either way, you need to reply or mark as spam, as with all messages.

[JunkQueenArt]

Both messages were sent at the exact same time as each other, that makes me think it is a technical glitch rather than two separate messages, they were a complete duplicate both sent at 17.33 

[FallenAngelBrass]

@JunkQueenArt 

Either way, a response from you is necessary.  We must respond to every message thread no matter what.   

[SunnytyDE]

Your SSB stats will go up within 24-48 hours after you mark it as spam 

[JunkQueenArt]

Thank you

[JunkQueenArt]

@FallenAngelBrass

I did respond, within minutes of receiving the message. It would have looked a bit silly responding to the duplicate message. If it was two different threads of conversation fair enough, but this wasn't