MY PERCENTAGES FOR STAR SELLER SHIPPING ARE ALWAYS INCORRECT

[SimplyFaithByVicki]

Hi everyone! Is anyone else having a problem with the Star Seller shipping, erroneously showing that you're missing tracking numbers? I always, always include the tracking number when completing an order, yet the Star Seller totals never show 100% concerning tracking numbers. It always shows that I've missed one or two tracking numbers even though I haven't. I'm just wondering if anyone might have a solution for handling this problem. Thanks so much!

[CraftyCraftsCorners]

Download your CSV file to see what is happening and where you are suppose to have missed or not showing.

Go to Sop Manager > Settings > Options then click tab on top "Download Shop Data"  open into spreadsheet and vie or printout. You will have to open a ticket in the help and send info of what you find, as Etsy will have to be notified for changes. You will prob get Bot answer so just reply "I still need help" same info and that will send forward to person to look at. Also keep using the same ticket you started with, repeat that same "I still need help", dont send another as that just gives another ticket back to bot answer. This may or may not take some time so patients is needed. : )

[SimplyFaithByVicki]

Thank you so much! 

I'll give that a try

[HtoHdesign · Accepted solution]

Hey There!

The on-time tracking rating needs your orders to have valid tracking that shows tracking events on the carrier website and in our tracking partner Aftership.

To get a closer breakdown of your orders that were counted as no tracking, you can download a CSV by going to your Shop Manager dashboard > Star Seller dashboard page > selecting the On-time shipping & tracking tile > selecting the ‘Export’ link next to ‘Order breakdown’.

Please check the tracking information, the number being entered may not be the tracking number, or a slight error may have been made in entering the number. Please check the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number.

Try to track the order on the carrier website and our tracking partner Aftership. If tracking does not show tracking events on the carrier website or Aftership it will not show on Etsy and it will be tagged as invalid. You can check our help center article explaining how to add or edit a tracking number.

Thanks!

[HtoHdesign · Accepted solution]

Hey There!

The Tracking metric is the percentage of orders that include a tracking number that shows tracking on Etsy. To get a closer breakdown of your orders that were counted as late, you can download a CSV by going to your Shop Manager dashboard > Star Seller dashboard page > selecting the On time shipping & tracking tile > selecting the ‘Export’ link next to ‘Order breakdown’.

Check the order's tracking, check the carrier, and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. Tracking events should show on the carrier website and in our tracking partner https://www.aftership.com/track. You can also check our help center article explaining how to add or edit a tracking number.

Thanks!

[hopeandjoystudios]

also if you deliver in person that counts against you SS wise.

[TonsOfPaper · Accepted solution]

Hello there,

It is possible that the shipping carrier’s tracking may not be supported on Etsy. If Etsy cannot process your carrier’s tracking events, please consider using an alternate carrier. Or, the number being entered may not be the tracking number, a slight error may have been made in entering the number. Please double-check that the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. You can also check the tracking number on the carrier's website to verify if the tracking events are appearing. 

Thank you very much!

[BagmakerSupply]

@SimplyFaithByVicki   Are all of your packages scanned at acceptance?  What is the shipment status on the order itself? If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking and often recent shipments are not correctly / timely updated.

[TonsOfPaper · Accepted solution]

Hello there,

If you've added a tracking number but it was detected as no tracking in your Star Seller. It is possible that the shipping carrier’s tracking may not be supported on Etsy. If Etsy cannot process your carrier’s tracking events, please consider using an alternate carrier. The number being entered may not be the tracking number, or a slight error may have been made in entering the number. Please check the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. You may also want to visit the carrier's website to make sure that they can track the package. 

Thank you very much!