MTO Digital order automarked complete?

Hey folks, I'm pretty new to selling here on Etsy, but I'm seeing that an order I got for a tarot reading was sent to completed when I hadn't even touched the order yet. I've done some googling and it looks like this is a common issue. The listing is definitely set to MTO, and I don't use any third party apps or services to fiddle with my listings. Any idea how I can get this out of Complete to upload the file when it's ready?

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Re: MTO Digital order automarked complete?

I think you have to list them as Physical product if it is a made to order product even for the digital

Could be wrong, there is another section

We’re super excited to announce some changes that we’ve made to the listing and delivery process for made-to-order digital listings. 

When you create a digital listing, you can now list it in two different ways—an instant download or made-to-order.

“Instant download” means you’ll upload the file when you create the listing and your customers will receive it immediately when they make a purchase. You can upload audio, image, or text files to your listing. No changes here!

With this new made to order listing process, if you offer custom digital products, you can choose to list a digital item as “made-to-order.” If you 1) specify the listing is “made-to-order” in the “About this listing” section and 2) also specify that the listing is “Digital” in the “Type” section, the item will be referred to as a "made-to-order download.” Note: If you have existing listings that fall under these parameters and would like them to be recognized as made-to-order, you’ll need to delete the file(s) associated with the listing.

https://community.etsy.com/t5/Announcements/We-ve-improved-our-made-to-order-digital-listing-experie...

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Re: MTO Digital order automarked complete?

Yes it's a bug.

Go in and edit it to reset it back to MTO. It may show in edit that it is MTO, but change the type or the date, save and the re edit back to MTO.

This should fix it for now.

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