Losing my Star Seller badge due to Spam box

[#1]

Hi,

I have a question. Two messages from actual customers got marked by Etsy as spam, and accidentally ended up in my Spam folder. I didn't see the messages in time, so failed to reply within 24 hrs - causing me to probably lose my Star Seller badge for next month.

Is there something I can do about this? It seems unfair to me to lose my badge this way.

Thanks,

Mariska

[ModJose · Accepted solution]

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