Logging in to my shop

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Well in to Day 2 now.  I want to use my laptop from time to time when managing my little shop.  Yesterday I attempted to log on.  The displayed a window saying that they are detecting me using a different computer (well, the truth is I've used my laptop to log on in the past, but not in a number of months -- I digress).  They put up a message that they will be sending a six digit code to my email in "about 60 seconds".  I wait a few minutes, because, you know..............  Guess what, they don't send an email with a six digit "code"!  But they do send an email that says, someone has tried to log in to your account, if this was you, pay no attention.   So I pay on attention and check the other address for a six digit "code".  Nothing.  I check spam folders.  Nothing.  So I go back to the window and click, "send again".  I do this numerous times throughout the day.  Nothing.  If their process actually worked, I should have at least 50 emails containing a six digit "code".  But alas, nothing.  Only the first, one and only, email telling me to "ignore it", because it's just me, trying to log on, using my laptop, that I have used before.

Please pass this message to the techs that can do something about this.  I'm sure they know who to call. 

Thank you...................... DixieLeesAttic

 

 

 

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Re: Logging in to my shop

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@DixieLeesAttic You need to contact Etsy directly. They do not respond to Forum posts.

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Re: Logging in to my shop

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@DixieLeesAttic You need to contact Etsy directly. They do not respond to Forum posts.

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Re: Logging in to my shop

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Thank you.

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Re: Logging in to my shop

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You can ask for the code to be sent as a message to your phone and then enter it on the app. Will that help you today?

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