Locked out of account, bank account unlinked

[YVONNEHARTUNG]

While opening the Etsy app on December 13, 2024, to check my recent sales, I was suddenly logged out due to a message citing suspicious activity. Shortly after, I received an email notifying me that my bank account had been unlinked, and I could no longer access my account. My shop, MiriVintage, has achieved over 7,000 sales over time, yet despite multiple attempts to contact Etsy, I have received no response. It has now been two months since this issue first occurred, and during this time, customers have continuously opened cases against my shop. The lack of communication and resolution from Etsy has been incredibly frustrating.

https://www.etsy.com/ca/shop/MiriVintage?ref=seller-platform-mcnav

[JJewellerySuppliesUK]

Hopefully this article can help:

What to Do if You Suspect Fraud in Your Etsy Account – Etsy

[YVONNEHARTUNG]

I have contacted Etsy support multiple times, but every support agent keeps telling me to wait for a specialist to respond via email. However, it has been two months, and customers are continuously opening cases. No one has reached out to me to resolve the issue. What should I do?

[JJewellerySuppliesUK]

@ModAngie  Can you help please?

[YVONNEHARTUNG]

@ModAngie

[ModKenneth · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.