Locked out for "suspicious login attempt"

[LoveOfColorStudioArt]

I was locked out 3 days ago for a suspicious login attempt.  The message I got on my dashboard said "temporarily locked out until you contact us", so I did .... immediately.

Within 30 min, I got an email from a member of Etsy's Trust and Safety Team asking for some information to verify I'm the account holder.  I responded to that one immediately, too, with the answers to their questions.

Crickets for 3 days. 

I've written every day (replying each time to the same message I got from the Team Member), asking for an update.  The "status" link they give us is behind the passworded login, so *DUH*, I can't go check the status.  I only have email as a way to get information, and they're not answering me any more after that first contact.

My question is - how long does this usually take?  Since they got back with me within 30 min, and as I supplied the information to prove that I *am* the account holder, I thought it would be fairly quick and painless.  Why can't I just go in and change my password while they "investigate" or whatever?

I'm 3 days without any sales, without any way for customers to contact me, and I'm now wondering how this will impact my search ranking and star seller status.  I'm getting a bit frustrated with the lack of response.  Did I answer a question wrong (I guessed at the month I opened my shop ... I know the year, but would have to get into my account to tell you what month exactly).  When, where, how, and from what IP address was the suspicious login attempted?  I'm getting *NO* answers.

Is there more I can do on my end to help fix this and get me back online?

[LoveOfColorStudioArt]

BTW, if you go check my shop that's in the heading of my message, it's not the shop in question.  I have 2 shops, and am in here via my other shop.  The shop in question is here:  https://www.etsy.com/shop/LoveOfColor3D

[CatsBeadKitsandMore]

@LoveOfColorStudioArt  , Always respond to the first email you receive. There is a 'I still need help' button  at the bottom of the email. Otherwise if you send them a new email they think the original problem has been resolved. It also puts you at the back of the line because it's a new email.

Find the original email you were sent and respond to that one. 

[LoveOfColorStudioArt]

Thanks, I did start a new message at one point, but saw here to reply to the first one each time, so that's what I've been doing.  I didn't see a "I sitll need help" button, so I'll go look for that now.   Thanks!