Local Delivery & Combined shipping affecting Star Seller status...

[PHProps]

Hello!  I have three orders from the last period that did not have tracking because one was a local hand delivery and two were customers that purchased other items and I combined shipping of two orders (completing the first order and sending tracking on the second).  Etsy is dinging me for not having tracking for these three orders.  Can I somehow update it in their system to get credit for the on-time delivery?  Can I contest it?

Thanks for any insights any of you can offer.

[NanaLetha]

No credit for in person delivery but mark the others as complete and add tracking number has always worked for me.

[dippeldiundscribble · Accepted solution]

@PHProps 

"one was a local hand delivery"

https://help.etsy.com/hc/en-us/articles/360000338067-How-to-Offer-Local-Pickup-or-Delivery?segment=s...

Will local pickup orders be part of my evaluation for a Star Seller badge?

All physical listing orders must include a valid tracking number or a shipping label purchased on Etsy to be considered for a Star Seller badge. At this time, we’re unable to make exceptions for local pickup orders.

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"and I combined shipping of two orders (completing the first order and sending tracking on the second)"

You must add the tracking number on all combined orders.

[ThatSeam]

In my case I have added the tracking number to both combined orders, and it still considered one as not having tracking. Any ideas what is happening or how to fix it?

[ModJose · Accepted solution]

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