I received a generic 'no reply' e-mail stating that my items are unauthorized or a potential counterfeit.
Is there a company mentioned in the letter? Did you hand draw all the pictures yourself. Is there a company that uses very similar drawing on items like yours? If there is a company mentioned, you need to work it out with them. If you hand draw all the pictures yourself, that's a start! If you did not, if you bought them then they have been illegally sold to you. IF there is a company who uses similar drawings on items like yours then you need to follow their legal trail to see what they have protected both trademark and copyright.
Etsy takes their time replying. I'm not sure why you changing anything in the listing would trigger the removal. Are you adding something that a bot is picking up like the word ivory or amber? Is there anything in the listings you are changing about Cuba? Those are major trigger words. Those will cause bots to immediately remove them. If there was counterfeit claim filed, then you need to prove you are not counterfeiting the items.
Do you print everything yourself? Or do you use a production partner? If you use a production partner you need to disclose them. Again, I don't think that would trigger a bot removal but you have asked Etsy to come to your store... so I recommend not giving them something to find.
