Listing stopped being indexed, 99% drop of traffic by search

[KayaMovement]

Hello everyone. Since the beginning of january kaya movement shop have seen the traffic getting from 5k to 1k, with no traffic from etsy search, the traffic from ads have also dropped to 0.

It makes me believe that the shop is no longer indexed (when searching for an item on my shop search bar, no product is displayed)

It is impossible to contact etsy to get this issue fix.

I'm running in circle and i ask the community for help.

Does anybody can see my shop on the search result ?

also i lost the star seller badge the first december '24 but the visits dropped to 0 in january, can it be related (kind of a shadowban or deactivated shop?)

thanks for any help!

[FallenAngelBrass · Accepted solution]

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@KayaMovement wrote:

Does anybody can see my shop on the search result ?

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You are correct - your shop is not indexed.  

[ArtDollsbyJD]

Your shop is not indexed.  You will need to talk to Etsy.  

Use chat or contact us.  It's easy to contact Etsy.  Even the help pages have a contact support button.

There is no phone number if that is what you are looking for,  You need to give Etsy your phone number if you want them to call you.