Listing showing in a different language

[NeosJewelry]

Hi there,  

This is the 3rd time this happens. Once in a while a listing gets translated and shown in French instead of English. Only the tags are shown in English. I have contacted Etsy support a while ago but they couldn't help. Kept telling me the problem seems to happen with the app which makes no sense since I use my desktop computer to do my edits. I ended up redoing my listings in English but I don't want to keep hunting for that listing that might get an unwanted translation for Etsy. Such a waste of time. Has anyone had this problem before and was able to fix it once and for all? TIA

[CraftyCornishMaids]

When you are looking at your items, they are shown in whatever language your device/browser has it's defualts set to.

I can look at your listings, in English, French, or whatever I like

so even if it was written in French, I would see it in English.

so not sure why you ar seeing an odd listing in a different language.

It could be different on the app, and a desktop, because etsy would pick up the defaults, and dispaly in what they think you want to see,

[NeosJewelry]

In both the app and the browser I have the language set to English. And yet in both, one listing title and description are translated into French. 

[CappuccinoLace]

yup I see that. https://www.etsy.com/uk/listing/824038401/collier-en-larmes-de-jade-rouge-rubis?click_key=2d7253dd6b...

It's in french with no translation and I am viewing in English UK.

Is it the same listing everytime or different ones?

Seems as though it's one you may have missed, or the save didn't happen when you did edit it.

[NanaLetha]

Your listings show in English to me.

[NeosJewelry]

Does this one show in English?https://www.etsy.com/ca/listing/824038401/collier-en-larmes-de-jade-rouge-rubis?click_key=32d4cb25fb...

[CraftyCornishMaids]

Oh, it actually shows in French

[NeosJewelry]

@CappuccinoLace It is a different one than last time. The listings were set up in English from the beginning. 

[CappuccinoLace]

How strange

[SoulfulCrane]

I was looking the forum for some help on this too! It happens to me right today (or I notice it just only today!) all my listings both in description and title, previously written ONLY in English, was automatically translated in Italian. This make me crazy... surely it's a bug, the translation is also not good at all! And I don't want my listing in Italian, since my audiance is mostly international. did you fixed it in some way? did you get some help? So I need to rewrite all my listing in english again... this is annoying!

[CraftyCornishMaids]

I see everything in English

you probably have a setting on etsy, or your device, which thinks it should be translating for you, to a different language

[ChestnuttVintage]

yes I can see the Italian one:

https://www.etsy.com/uk/listing/1496272995/file-pdf-pappagallo-e-rose-schema-punto

[BartelsOriginals]

This has happened to me as well. I am Dutch, but my store settings are in English. In a few listings my entire description + title got automatically translated to the Dutch language, in the listing itself, not when others view my product. All listings i put up are in English, because that's my store-language. It's weird. I've contacted customer support and they thanked me for sharing the problem but don't have a solution yet.

[SoulfulCrane]

Thank you so much for the answer, I’ll contact the support network as well, maybe plus emails from us more they will attention the problem.