Listing link not shown in initial message from buyer

[thePaperFramer]

I received a message from a buyer with a question about a listing. Normally the listing link will be shown in the message, Today it wasn't....................well mostly.

In Firefox on my PC and in the new Seller App there was no link to the listing. In the old Seller App a link was shown.

If I didn't have the old Seller App, I would have had no idea what item the buyer was asking about.

Anyone else seeing this.

[PillowDetails]

I'm pretty sure that happens when the customer contacts you through your shop or profile.

* but it showed through the Sell on Etsy app?  Then that is odd!

[CappuccinoLace]

Been mentioned various times in the forum over the last ?6 ?8 months.

Appears it no longer links to a listing.

[BirthdayGoodiesShop]

Once and awhile it happens to me on the old seller app

[Former_Member]

Yes, I just had the exact same thing happen. I thought it was a customer. I work on an Apple Mac Book laptop using Chrome and it is happening here too.Have to say all these technical problems CONSTANTLY are getting a bit much on a daily basis now. Wish they would hire experienced people for technical. 

[PillowDetails]

Darn!  I just had this happen!  I heard a notification and checked my mobile, and could see the title of the listing at the top of a (new) message, but no picture or link within the message.  I happened to check the old Sell on Etsy app first, which is where I saw at least the title - which enabled me to look it up in my shop.  There was no title or listing indication on the new blue Seller app, and nothing showing on laptop, which was very unusual.  

I'm glad I didn't need to message the shopper back to ask which listing - I would have looked like a real doofus!  Thanks a lot, Etsy!