DirtySodaPowder
Inspiration Seeker

Legal and tax information Bug?

Interesting bug and I am not getting anyone to reply from support. Hoping to see if there is a work around or if others are having the same issue. 

 

My Progress so far:

  1. I submitted my tax data and it was denied. 
  2. It was denied a 2nd time but asked me to upload documents 
  3. Everything was approved and I get the message via email saying everything was all set
  4. Went to check my listings and it says that I am on vacation mode until I fix my tax information. 
  5. Now when I visit the legal and tax page it shows a red bar saying I need to update my information, and below that it shows a green bar saying that I am verified and all set. 
  6. Reached out to support twice now. (5 days, and 3 days ago with no replies)
  7. Tried to update the information again and resubmit, it says I am verified and all set each time yet the red banner will not go away and I can not turn off vacation mode. 

     

    Link to image - https://postimg.cc/4KKmvmsR

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
2 Replies

Re: Legal and tax information Bug?

Etsy is likely too busy rearranging things on the dashboard to make it look different or reworking the images for a different format.  This problem so many are having with verification isn't being given the priority it needs.  Must just be too hard so they find other things to do. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
DirtySodaPowder
Inspiration Seeker

Re: Legal and tax information Bug?

Just a quick update. No reply from support or any update at all. 

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.