Last message of June did not factor into Star Seller stat.

[NerdWoodDesigns]

I received a message at 2:27pm EDT on June 30th which I responded to the same day at 11:12pm EDT and it did not factor into my rating for the period.  I'm in PDT which is 11:27am and 8:12pm respectively, plenty of time to meet the cutoff for the month.  That message (after a SINGLE missed message 2 months ago...) would have put me back into the 95% response rate, but it's not calculating.  (would be 18 of 19 messages replied in time which is 94.7% and I know they round up.)

What's going on with this?  

I've seen in a forum that it calculates using GMT, which doesn't make any sense to me especially considering the downloadable seller stats spreadsheet shows all times in MY current time, which is PST.

[ArtDollsbyJD]

Etsy has told us that the last two days of the month do not count for the next month.  So last day of June did not count for July.  It will count for August. 

[NanaLetha]

They don’t count the last 2 days 

[BootifulLabels]

For Star Seller you have 24 hrs from receipt to answer, but at the end of the month, any messages that have not yet reached that 24 hrs from receipt will not be counted.  This is because with different time zones, Etsy does not want to disadvantage sellers by prematurely counting a late message.  Those messages roll over to the next month.

[BagmakerSupply]

@NerdWoodDesigns: A new incoming thread is not included until after the 24 hour reply window has passed regardless of when you replied, plus Star Seller dates / times are in UTC (not your time zone). So even without the UTC factor, the Message would not count until after 2:27pm EDT on July 1st. https://help.etsy.com/hc/en-us/articles/29665255990039-How-to-Track-Your-Progress-Toward-Becoming-a-...

Unless Etsy has changed something recently, they truncate the decimal portion of percentages rather than rounding them.

[WitticismsRus]

https://help.etsy.com/hc/en-us/articles/29665255990039-How-to-Track-Your-Progress-Toward-Becoming-a-...

"Messages sent on the last 2 days of the 3-month review period may be excluded from the current review period and counted toward the next period instead. This is to allow sellers a full 24 hours to respond and not be penalized for messages received late on the final day of the review period."