ArtbyAylaJameson
Inspiration Seeker

Item details missing on mobile

Item Details, Delivery, and Contact seller  --  are not showing when accessing by mobile, but OK when viewing via laptop 

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OwlAlwaysKnit
Conversation Maker

Re: Item details missing on mobile

You need to report it to Etsy, here is another post about the same issue, they fixed the section issue last week but now have another one

https://community.etsy.com/t5/Technical-Issues/Description-dropdown-not-working/m-p/139455341#M72517...

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ArtbyAylaJameson
Inspiration Seeker

Re: Item details missing on mobile

Thx very much for getting back.  Anyone else with potential workaround, would appreciate you posting here.

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ArtbyAylaJameson
Inspiration Seeker

Re: Item details missing on mobile

Thanks for the above response. After attempting to report the issue three times to Etsy, I’m going round in circles. First they tried insisting there’s no issue, then tried blaming it on the app which makes no difference. Regardless of how you upload the listings (i.e. via the website or app), they still don’t show on a mobile phone.

I’m getting  the distinct feeling they know there’s an issue on their site but won’t admit it. If this has happened before, did it correct itself does anyone know?
I’ve already wasted hours uploading content which can’t be viewed so I’m loathe to waste more if it can’t be sorted! 

Very grateful for any advice! 

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Re: Item details missing on mobile

I had this exact issue in my other new shop and now just browsing it on my phone (not in app) it seems to have resolved itself. Thank goodness so hopefully yours will too

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mystyledhome
Inspiration Seeker

Re: Item details missing on mobile

Can confirm your listing info is now working properly, as is mine now. 

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