Hi,
I’ve tried to do a cancel order as the order is lost in post but it keeps coming up contact Etsy support. Any idea what’s going on
If you sent a replacement, there is no need to cancel the order. If you aren't sending a replacement, you should refund and then cancel the order. Otherwise, you might have to contact Etsy support.
BTW, I believe D&D is a trademarked item and not Etsy legal to sell unless you have a D&D license to do so.