Issues with Message Response Rate for Top Seller Badge

[PoaMongaux]

Hello,

I noticed an error regarding the removal of my Top Seller badge related to message response rate. After reviewing the history for the relevant period, you state that 3 messages received a response after 24 hours. However, two of them received an immediate response, and refunds were applied within the hour. These were the messages on 19-12-23 and 22-12-23. I kindly ask you to verify my statements.
Looking forward to the acknowledgment and correction.
Best regards,

Guillaume

[CraftyCornishMaids]

did you actually respond to the message thread, in messages,

or just put a note on the refund? - because that doesm't count

also, if they send you a normal message, and hen a separate message through a "help request" thread, they are separate too, and you have to reply to both messages threads

[HazelsSewingSupplies]

Sounds like you didn't respond to the two with blue banners.  Those are the important ones regarding refunds.  Sending a message on the refund itself does not work.

No correction needed - it worked just like it's supposed to.  It's always a good idea to read the rules when participating in an activity as there are other rules that one may run afoul of.

[PiecesofMeCardsnMore]

You are posting on a seller forum. Etsy doesn't read and respond to support requests here. 

[HazelsSewingSupplies]

And spoiler:  There will be no correction for seller mistake.