Issue with star seller shipping time notation

[FLYnROLL]

Hi, today january 22 at 8:22pm I finished an order for a client which I marked as dropped to the post office today as I was going to drop it 2 minutes later in the post office drop box very close from my house. 

The order was made on january 17, my processing time is 1-5 days and when I marked the order as complete it was still labeled as “ship it today”.

nevertheless, I got a bad notation on my star seller immediately and when I downloaded the csv file, i saw that it was marked as I did not ship it on time.

there must be an issue here when, as you can see it with the screenshots, i fully respected my ship by date time.

as an other example: another order, made the same day as this last one, got a “yes” in the “shipped on time?” column…

how can I get my star seller corrected after this issue ?

thanks,

Julien

[BagmakerSupply]

@FLYnROLL: Often recent shipments are not correctly / timely updated. Our experience is that a day or two after the package has been scanned the CSV file correctly shows tracking and shipment status and the stats auto update.

Does the actual order show as at least "in transit"? Has the package been scanned? Sometimes a tracking number cannot be validated until after the first scan is publicly available. If the shipping company is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order.

A order still in "pre transit" usually means that the tracking information AS ENTERED has not yet been or cannot be validated.

An unsupported shipping company or invalid / unverified tracking number equals shipped without tracking.

You have 72 hours to update the shipper and tracking number from the time you mark the order as completed https://help.etsy.com/hc/en-us/articles/115015774228-How-to-Add-Tracking-and-Complete-an-Order-?segm...

[BootifulLabels]

Check again tomorrow, the system may not have been able to verify the number if it had just been posted, it can take anything from an hour to a day sometimes.  By tomorrow's sweep the tracking should update and the stats will adjust.