Issue with message rated on my star seller

[ClaudieCreates]

I have got a response rate at 83% but this is incorrect, I have replied to everyone within 24 hours. How do I fix this?

It will impact on my star seller status unfairly

Thanks

[ElephantTeapot]

I think there is a bug because I reply to everyone and even have an autoresponder but mine is still only 96%

[ClaudieCreates · Accepted solution]

I see the issue, I sent the seller a message when I placed the order and she replied saying she would fix her listing. So now I am penalised for her replying to my original message on an order I placed?

[dippeldiundscribble · Accepted solution]

@ClaudieCreates 
„I sent the seller a message when I placed the order“

Did you enter your message into the „note to seller“ text box in the shopping cart during checkout?

If so, then you‘ve sent a note.

A note to an order is not the same as a message. It’s attached to the order in an orange box and doesn’t appear in your sent folder or the seller’s inbox folder. There’s no way to respond to these notes directly. If a seller wants to answer he has to start a new message thread.

It sounds like that’s what happened here.

You’ve got dinged for not responding to a new message thread.

[SugarTaffySoap]

@ClaudieCreates It might be too late since it's the end of the month, but move the message to your spam folder.

[ClaudieCreates]

Thanks, do messages on the last day not count?

[dippeldiundscribble · Accepted solution]

There are two different things to consider.

1. It takes at least one day for the stats to adjust. If you mark a message as spam now the stats will not be adjusted in time for your Star Seller evaluation.

2. Messages received on the last day of a month will be carried over to the next month to allow sellers full 24 hours to respond.

[CraftyCornishMaids]

you can download the csv to see which ones you missed,

You have to reply to each new message thread, they are highlighted in blue so you don't miss them.

.... if you added a message to the order, it's not a message according to etsy
when they replied, they didn't reply to a message thread, it was a new thread

basically, if it's highlighted in blue, reply in 24 hours