Issue with Refunds, anyone else?

[luola]

I sell vintage, and sometimes give partial shipping refunds since I have to estimate the exact weight and size of packages. For months now when I complete a refund the page never "resolves", it just sits there. So far the refunds seem to be going through, but it's confusing and feels "buggy". Does anyone else have this issue? I've been selling here for 14 years and this has never been an issue before.

[ChillwolfArt]

Hi, Yes, this issue has been going on since Fall. I issue Partial Shipping Refunds, and after you select Preview Refund, it greys out and the page goes white. You may think the Refund didn't take, but when you select F5 (Refresh Page), you will see that it did take. Also, when you click onto the Invoice, it will show the Partial Refund there, as well as in your Payment Account.

I started a Thread about it in the Fall, to warn others, so you didn't think it didn't go, and try to do it again. It's a pretty big deal; don't know why Etsy has not fixed this glitch by now.

Hope this helps.

[UppNorthEh]

I did a partial shipping refund recently and it looked like nothing happened but I remembered reading your post and just exited the page.  Everyone needs to read the forums every day to find out what's really going on here.

The other one is when you make a listing and you get some pop up that asks if you want to leave or cancel or something.  Just close the page or you'll get the same listing posted twice.  

[vintage4creations]

Yes indeed, it's been the topic of other threads.  It would be really nice to have this issue resolved.  

[CarpetCollectionAU]

Thisissue with partial reundsbegan around the same time that Etsy implemented the "cash or credit" option for Refunds. It looks like they "broke" something when programming the 48 hour Buyer response time 

[CuriosityCabinet]

Yes. I had this happen too. Thought it didn’t go through. Seemed very glitchy but thought it was a one time thing.

[LeLightFantastique]

Right when this first began, and before I wised up to the issue, I refunded an agreed discount and combined shipping amount to someone  It was significant amount I contacted support who replied that yes, I had refunded twice so I 'should tell them' to pay me back  I decided to write a very apologetic note to the person and blamed it on a technical Etsy error  They were so kind and straight away said to send them a PayPal invoice which they settled within the hour  I wonder how many other sellers have unwittingly refunded more than once, maybe without even noticing, because Etsy has so far decided they can't be bothered to fix the issue. I'm sure if it was coming out of their coffers, it would be fixed pronto.

[luola]

Well it's good to know it's site-wide, thanks all for your responses.

[TickleYourWitch]

Yes. Going on for months. Quite silly Etsy can't fix these simple things. I wonder how many people have accidentally refunded twice? Fortunately I'd seen a forum post before it happened to me the first time. 

[DougsVintageStore]

I had to do a partial refund this morning because Etsy still cant combine shipping.

The screen just sat there with the spinning icon as usual. I waited a few minutes and checked my Payment Account and the Partial Refund is logged.

Best of luck to all with this.