MarvellousMaison
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Is there no way to update the “ship by” date on an order any more?

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I had the darndest thing happen. I was filling out the shipping label form and set the date for tomorrow, but just as I purchased the time passed midnight mid-purchase and now the dispatch date is off by a day, making it a late order dispatch. However I can’t find the update ship by date function any more, even though there’s still an Etsy help article about how to update the date. 

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ModAngie
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Re: Is there no way to update the “ship by” date on an order any more?

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

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Re: Is there no way to update the “ship by” date on an order any more?

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I don't think you can change the dispatch date once the dispatch date has passed only before or on the final date.

Just checked my order with today's dispatch date and the option to change the date is still available, but the order which left yesterday (which had yesterday's dispatch date does not have that option)

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AnnaleasFinest
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Betreff: Is there no way to update the “ship by” date on an order any more?

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@MarvellousMaison 

The "update ship by date" function is only available until one day before the shipping day, and after midnight, not anymore.

You can only update one time.

Sorry this is happening. Can you cancel the label and create a new one?

 

 

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MarvellousMaison
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Re: Is there no way to update the “ship by” date on an order any more?

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Thanks for the advice. So it’s set for tomorrow but I’m dispatching today. Does that seem right for how it’s supposed to work?

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Re: Is there no way to update the “ship by” date on an order any more?

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I have just done a similar thing. Dispatched an order today but selected tomorrows date as dispatch date. I don't have the 'update ship by date' option available. The dispatch date of tomorrow is still within processing timeframe, but just curious why I can't change it. 

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Squeaktures
Inspiration Seeker

Re: Is there no way to update the “ship by” date on an order any more?

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Did you sort this out by the way

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ModAngie
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Community Specialist

Re: Is there no way to update the “ship by” date on an order any more?

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Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.

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