Issue with Etsy Messages - Unable to Respond to Personalized Order Request for Shop

Hello everyone,

I'm reaching out to the Etsy forum community in the hopes of finding a solution to a technical issue I'm facing with the Etsy messaging system for my shop, TravelWithJoe.

I recently received a personalized order request from a customer via Etsy messages, but unfortunately, I am unable to respond due to a technical issue with the messaging system. I have tried accessing my messages on different devices and browsers, but the issue persists. I have also reached out to Etsy support regarding this matter, but I have yet to receive a response.

As a seller on Etsy, I understand the importance of timely communication with my customers and I am concerned that this issue may be affecting other potential sales and customer relationships.

If anyone has experienced a similar issue or has any advice on how to resolve this issue, I would be grateful for your help.

Thank you in advance for any assistance you can provide.

Best regards

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Re: Issue with Etsy Messages - Unable to Respond to Personalized Order Request for Shop

Were you sending messages to buyers who favorite your items/shop (which is spamming and not allowed)? Sending too many messages in a short period of time gets your messaging ability deactivated. You need to wait out the suspension, which can last as much as a couple weeks.

If you want help with a technical issue, you need to contact Etsy directly. Forums is only other sellers. We can't activate your messaging or fix a technical issue with it.

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NanaLetha
Inspiration Maker

Re: Issue with Etsy Messages - Unable to Respond to Personalized Order Request for Shop

If you messaging capability has been muted, it's because you sent too many messages in a short period time.

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Re: Issue with Etsy Messages - Unable to Respond to Personalized Order Request for Shop

Can  you access the email from the arrow by the customer's name? If so, you could respond that way.

Etsy will mute your Messaging capability as a punishment,  if you are contacting people when it is not directly related to processing their order. The first time is usually for a week, but if you keep doing it, they may ban your account. People have to sign up through a double opt in newsletter and agree to receive your emails, independent of Etsy, or it is considered spam, which is illegal.

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Re: Issue with Etsy Messages - Unable to Respond to Personalized Order Request for Shop

Are you on a phone or PC? If PC, try another browser and see if the same issue is happening. I had issues with a Help request message and chatted with Etsy but they had to "look into it" and I haven't heard anything since.

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Re: Issue with Etsy Messages - Unable to Respond to Personalized Order Request for Shop

@AnnMadeThat @Iridesent @FidosFlowers @MurphyGardens @PrintedLinen 

Could any of the Community specialist team, please help me out? It is massively stressful, and is impacting my mental and physical health massively, please!  

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