QlettaClay
Inspiration Seeker

Incorrect site display

Has anyone had a problem with incorrect display of the main page of your store?(via laptop).
Everything is enlarged, the logo is half a screen, the buttons are framed, the banner has disappeared altogether.
How did you solve this problem?
( Ctrl - doesn't solve this problem )
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Amaradorn
Community Maker

Re: Incorrect site display

Sounds like the page didn't load correctly - this can happen on slow internet connections or if it gets interrupted. Try reloading the page (Ctrl+R). 

What browser are you using? Try a different browser to see if you are seeing the same thing.

It could be a test or bug.

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QlettaClay
Inspiration Seeker

Re: Incorrect site display

Hello.
I use Google Chrome but on Microsoft Edge same situation .
the other sites are loading fine, except Etsy.
I cleared cookies. I turned hardware acceleration on and off. Nothing worked.

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Amaradorn
Community Maker

Re: Incorrect site display

@QlettaClay I don't know then. Check the zoom??

Your shop front page looks fine to me although the banner took a while to load (Chrome on Amazon Fire viewing desktop site)

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Re: Incorrect site display

Do you see other shops the same way? If you're part of a test, all shops will look that way to you. Otherwise, probably a browser glitch. 

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DesertChains
Conversation Maker

Re: Incorrect site display

Clear your cache files (not cookies) and refresh to get a clean version of the page.

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Re: Incorrect site display

Qletta, did you ever get it cleared? I'm having the same problem suddenly.

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HeiAstri
Inspiration Seeker

Re: Incorrect site display

Is the page working for you? Mine has been messy the whole day.. But works when I use my iphone.. 

 

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Re: Incorrect site display

Mine has been this way for a week on my iPad. Works on phone

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Re: Incorrect site display on both my shops ???

Mines the same I've lost my headers all the listings are squashed to one side and only have 3 -4 letters in

My photos look squashed ??? can anyone help as if i go on my husbands laptop my sites fine im at a loss ?????

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Re: Incorrect site display on both my shops ???

@CreationsByDaisyGB 

Have you tried all the usual suggested fixed like clearing cache/cookies, rebooting , trying another browser etc? Display issues you describe are very often system specific issues vs a site issue.

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