I got dinged for shipping late yet every single order shipped same day or next day. Hoping to get this resolved!
Hey there!
Please note that even you added valid tracking but no processing time setup to the listing when the order was made it will be still counted as not shipped on time. Please make sure all your listings have processing time. Learn more on how to add processing time here.
Thanks!
@NWHeartCreations: This is a seller peer to peer forum, not a way to contact Etsy, if that is your hope (although Etsy does sometimes post here).
Have you checked the appropriate CSV file to see which orders Etsy thinks you shipped late or without tracking? If the shipper is supported by Etsy make sure that the shipped date, tracking number and shipping company show correctly on the actual order. Etsy relies on a third party vendor for tracking (and tracking number validation) and uses the data on the order. Have the packages been scanned? At some point, if the package is never scanned it will revert to being considered as not shipped with tracking.
Hey there!
Please note that even you added valid tracking but no processing time setup to the listing when the order was made it will be still counted as not shipped on time. Please make sure all your listings have processing time. Learn more on how to add processing time here.
Thanks!