Incorrect data

[TableTopCeramics]

The two orders showing as not shipped on time were actually hand delivered by me personally the next day as the customer was geographically nearby. The customer was contacted and agreed to the delivery by me in person. How should I record this to avoid the negative response showing in my data? I even gave the customer a gift in acknowledgement that there were no postage costs involved. 

thankyou

[TableTopCeramics]

The above post refers to my On-time shipping & tracking stats. 

[Adorabilities]

Etsy requires you to ship with valid tracking for the Star Seller program. So if you hand-deliver orders, they will count against you, as they don't have valid tracking numbers. 
It's up to you whether you would rather hand deliver some orders, or you'd rather receive the star. I doubt they're going to change this any time soon, as it's worked this way (hand-delivery counting against sellers) from the very beginning.

[Adorabilities]

I occasionally ship small envelopes with tracking that Etsy cannot verify (although that particular tracking is more trustworthy than the same mail class tracking available through Etsy shipping...) That's also counted against me. But I keep that amount of shipments under 5%, so I would still get a 95% score for that metric.

[CappuccinoLace · Accepted solution]

How should I record this to avoid the negative response showing in my data? 

You can't.

"What if I offer local pick-up or delivery for my items?

At this time, orders that don't have tracking because they are delivered or picked up in person will be considered dispatched without tracking, and will not meet the Star Seller criteria for dispatch. "

https://help.etsy.com/hc/en-gb/articles/4403058372503-How-to-Become-a-Star-Seller?segment=selling

[SugarTaffySoap]

@TableTopCeramics here is a direct quote from etsy staff to give you a better understanding:

"As of the moment, tracking metrics don’t account for local pickup or delivery. We don't support local pick-up or locally delivered orders, therefore, this would impact your Star Seller tracking & on-time shipping score. We recognize this is a pain point for sellers who use local pick-up and delivery. 

While we’re always delighted to hear that our buyers and sellers want to form connections (IRL or otherwise), we don’t currently support local pickup/delivery. That’s not to say you can’t offer local pickup/delivery, it’s just that when you communicate with buyers off-site, without using Etsy tools (Messages, Etsy shipping labels, tracking), it might make it harder, or even impossible, for us to mediate any order issues or disputes. In the meantime, please know that Etsy understands that Star Seller may not be viable for every shop. Star Seller is not a disciplinary program and sellers will not be penalized for low scores."