I am absolutely beside myself that I can't get any human contact for this issue, but I desperately hope this will help. I am about to lose my star seller status for a mistake by the USPS. I shipped the order to a new customer in less that 24 hours of receiving it and the tracking number somehow defaulted from USPS to FedEx. I have never missed a ship date and my tracking information was correct. That put my at 94% on shipping on time status and I am a very small shop that may not be able to "correct" this by August 31st. I have worked SOOOO hard as a small seller to get to this point and I am devastated. Can anyone help me?
Hey There!
If there is an error in the tracking information shows, I highly recommend editing or re-adding the tracking information. You can check our help center article explaining how to add or edit a tracking number. Please make sure the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. Tracking events should show on Aftership as well for Etsy not count it against the shipping score.
Thanks!
@TheGiftedMermaid - Do you use Etsy Labels? If so, purchasing a USPS postage label should not revert to FedEx. That would be a glitch on Etsy.
However if you use an outside service & don't have it linked to your shop - or - go to your local PO to pay for postage, then possibly when you went in & marked the order complete you chose FedEx instead of USPS?
@TheGiftedMermaid : Don't know if it is too late (there is a short window where you can correct shipping information) but make sure that the shipped date, tracking number and shipping company show correctly on the actual order.
If it's any consolation, I can tell you from experience that Star Seller status means a lot less than Etsy seems to have you believing. Especially since they started displaying little badges for each component of Star Seller, so you can get pretty little badges without qualifying in toto.
We got Star Seller right away because our holiday sales qualified us, then lost it as we experienced the normal post-holiday fall-off in sales. It made no difference in our sales that couldn't plausibly be explained by normal seasonal variation or what's going on outside of Etsy.
I believe absolutely that Star Seller is not worth the stress that a lot of sellers seem to put themselves through over it. It's nice to have, but it's not a goal toward which you should work. Making sales is the only goal toward which you need to work, Star Seller status is just a by-product of doing things you should be doing in anyway. If you lose a thing of no real value, even if it's for a bad reason, so what? Focus on what's important, don't sweat the rest.
Agree on the Star Seller part, but if possible it is good to correct the shipping information for the customer's benefit.
I was thinking the system just checked to make sure there was a tracking number and not who it was from.
@RustyCrustyRepurpose : Etsy's third party tracking vendor checks to make sure that it is a VALID tracking number for the carrier.
The format for the tracking number will be different for different carriers, so many characters, etc. If they don't match the format Etsy expects they will see it as invalid. Can you go back in and change it to USPS, or enter it again as a USPS number?
Hey There!
If there is an error in the tracking information shows, I highly recommend editing or re-adding the tracking information. You can check our help center article explaining how to add or edit a tracking number. Please make sure the carrier and the tracking number match. If the carrier and tracking numbers do not match, this will count as an invalid tracking number. Tracking events should show on Aftership as well for Etsy not count it against the shipping score.
Thanks!
thank you