Just wanted to raise awareness about a frustrating issue I’m currently dealing with:
My shop has processing times clearly set to 8–10 days. However, Etsy is displaying 1–3 day processing times on all customer order confirmations, completely ignoring the settings I’ve provided.
I raised a support ticket, and Etsy has confirmed this is a known bug. There’s no timeframe for a fix, and in the meantime, sellers are being left to deal with the fallout.
I now have three affected orders, and I’m being told to update my processing profiles (which I’ve done multiple times with no effect). It’s extremely disheartening to be asked to maintain accurate settings, only for Etsy to override them and mislead customers with unrealistic expectations.
Worse still, Etsy has not taken any ownership of the issue. There’s been no support with contacting affected buyers or preventing the potential damage to my shop’s reputation through late delivery penalties or bad reviews.
I know I’m not the only one facing this, and I’ve seen several similar posts, but I wanted to add my voice. This is basic marketplace functionality, and it simply needs to work.
